FREQUENTLY ASKED QUESTIONS

TOP 10 FAQ

Our bar & restaurant is open between 6pm and 11pm throughout peak periods.

For more information on openning times please go to http://www.theshaftinn.co.uk.

The nearest towns are Redruth and Camborne, where you’ll find most of the major supermarkets and banks.
We are also only a 20 minute drive from Truro, Cornwall’s regional shopping centre.

You will find many of the large brands as well as lots of independent shops and cafes to enjoy in Truro.

Our local beaches are at Portreath and Porthtowan, both a similar
distance from the campsite – about 4 miles.

They are both family friendly, life guarded and great for surfing.

Yes, we offer Free Wifi access – we have hot spots around the park.

We allow BBQs and fire-pits throughout the park. They must be
raised off the ground and we have blocks available, if needed.

Yes.

You’ll find all the essentials in our campsite shop (Open from 9am to 6pm).

Yes, every pitch has 16 amp hook ups.

Pitches: For customers booking a tent, caravan, or motorhome pitch,
you can arrive from 2pm on the day you join us.
We ask that you vacate your pitch by 10am on the day you leave.

Arriving before 9am or after 6pm?

Please let us know in advance if you plan to arrive at Globe Vale Holiday Park before 9am or after 6pm. Our phone number is 01209 891183.

Static caravans & luxury holiday homes: are available from 3pm on the day of arrival. We ask that you vacate by 10 am on the day you leave. (Please see our full terms and conditions here.)

BOOKING FAQ

For static caravans and luxury holiday homes, yes, we ask that you book in advance.

For pitches, it is advisable that you book in advance, especially during peak periods.

For on the day bookings, please contact Louise first to check availability: 01209 891183

Yes, we do for tent, caravan and motorhome pitches.

Our static caravans and luxury holiday homes are booked weekly in peak periods and a minimum of 3 nights stay during off peak periods.

You can book online here, by post or over the phone. See our contact us page for our phone number, postal and email addresses.

You can pay by credit card, debit card, or bank transfer.

We ask for a 25% non-refundable deposit on booking and the balance paid four weeks before your arrival date.
If you are booking within four weeks of your arrival date, we ask that you pay in full when making your booking.

If you prefer to pay cash on arrival, please phone Louise on 01209 891183.

Yes, we confirm all bookings by email.

Bookings can be flexible, please contact Louise and we’ll do our best for you. 01209 891183.

Yes, we offer refunds if you cancel more than 7 days before your booking is due to start, minus the 25% non-refundable deposit.
We do not offer refunds if you choose to leave early, or cancel within 7 days of your arrival date. (Please click here to see our terms and conditions page for our full cancellation policy.)

Please call 01209 891183 or email info@globevale.co.uk and Louise will be happy to provide full details about how to cancel a booking at Globe Vale Holiday Park.

Yes, we accept group bookings. Each year we have a number of groups and caravan rallies stay with us at Globe Vale Holiday Park. Check out our caravan rallies and group bookings page.

We ask that single sex groups of three or more people seek our agreement first, before a booking is made – unless they are of the same family, and all from different generations. Call 01209 891183
Also, the person making the booking must be over 18 and staying with the party.

See our terms and conditions page for full details.

GETTING HERE FAQS

TR16 4BH

Check out our Find Us page for full details

Redruth Station, Station Road, Redruth, Cornwall. TR15 2AB

PRACTICALITIES FAQS

We will do our best to offer you a pitch next to your friends and family, but at times it may not be possible.

Yes, we are a family friendly holiday park. Our campsite open spaces allow room for children to play games and run around, as well as having a dedicated children’s play area, too.
We are also very close to the Coast to Coast cycle/walking trail which offers miles of cycle tracks and walking.

Yes. We keep our fully serviced, hard standing pitches open 365 days a year.

Our Luxury Holiday Homes are bookable all year round.

The reception is open 7-days a week, from 9am.

If you believe you will arrive before 9am or after 6pm, we would appreciate a call beforehand to let us know.

Yes, our pitches are spacious and allow for a car to park next to a tent or caravan.

Our main shower and toilet block has full disabled access.

We will endeavor to provide you with the pitch you request or stayed on last time at Globe Vale, however we cannot guarantee it as it may not always be possible. (Please see our full terms and conditions here.)

Pitches can accommodate a maximum of 6 people. Our pitch prices are based on 2 people camping, For bookings greater than two people, there is an extra charge of £5 per person per night (children under 2 stay free.)

We allow extra pup tents, up to a maximum of two per pitch at £2 per tent, per night. We also allow a maximum of two vehicles per pitch. The cost of each extra vehicle is £2 per night.

No, there is no charge to use the showers or toilets, they are included in the price of the pitch.

Yes. We have seasonal pitches and caravan storage facilities. Please contact Louise for details and prices: 01209 891183 or email info@globevale.co.uk

Yes, there is an additional charge of £2 per night for each extra vehicle, boat or trailor.

We comply with current, UK, smoking legislation. More information here.

All of our static caravans and luxury holiday homes are NON SMOKING

Yes, provide hairdryers in our toilet and shower blocks.

Yes, you can charge electronic devices in the office. Donations to our charity box are welcome.

Yes, we have three regular washing machines and one large washing machine with capacity for duvets and larger items, three regular tumble driers and a large dryer also for duvets and large items, as well as an folding table, iron available from reception. See our facilities page for full details

Yes, we have a freezer available for this. Donations to our charity box are welcome.

Freezer available (items left at own risk).

Yes, we allow music, but we expect considerate behaviour towards other campers. Please see our full terms and conditions page.

Yes, children are welcome in the bar and restaurant. We also serve children’s meals.

Yes, our spacious site layout allows for the flying of kites, and children can often be seen enjoying playing cricket and other games.

Our nearest cash machine can be found at the Tesco supermarket in Redruth.